Shipping Policy

 

Order Processing Time:

All orders are normally processed within 3 business days except Shippable Hand-Crafted Amazake and Angeleno Miso. Orders are shipped from Los Angeles.

Angeleno Miso will be shipped between Monday through Wednesday. Cut off time for the same week shipping is by the end of Tuesday. So the order placed between Wednesday to Sunday will be shipped next Monday through Wednesday.

When your order includes Angeleno Miso, all order will follow Miso order process time.

Shipping Options:

  • USPS First Class Mail if applicable
  • USPS Priority Mail
  • USPS Express Priority Mail
  • UPS 1st day*
  • UPS 2nd day
  • UPS Ground* (CA, NV, AZ, UT only)
    *Freshly Frozen Pure Amazake only

Damages:

Amazake Co. is not liable for any products lost or damage after delivery. It is your responsibility to collect and freeze or refrigerate your order after delivery to prevent spoilage.

Missing Packages:

We’re sorry to hear that! Sometimes, packages are marked as delivered a little early or are picked up by someone else nearby by mistake. We recommend:

  • Checking with others in your household or building
  • Asking nearby neighbors or businesses
  • Looking around your mailbox, front desk, or delivery area

In many cases, missing packages have turned up this way. 

If you’re still unable to locate it, please contact the shipping carrier directly:

Shipping with Ice Packs:

Shio Koji, Tamari Koji, and Miso are fermented products and can tolerate short periods without refrigeration during shipping. We include ice packs as an added precaution, especially in warmer months, but it’s completely normal for them to melt in transit.

As long as the products were not left out for an extended time—such as overnight in high heat or direct sunlight—and the packaging is intact, they are still safe to use. Please refrigerate them once received.