Return Policy

1. Perishable Products:
(Pure Amazake, Frozen Pure Amazake, and Amazake Latte Drinks)


Our products are crafted with great care. Once your order is placed, there are no cancellations or refunds after order cutoff (the end of Wednesday).

2. Non-Perishable Products:
(Japan-Crafted Amazake, Rice Koji, Rice Koji Powder, Shio Koji Kit, Koji Spores)

Returns

A return request must be made via email within 3 days of your delivery date. If 3 days have gone by since the date of your delivery receipt, we cannot offer you a refund or exchange.

To be eligible for a return, your product must be unopened, unused and in the same condition in which you received it. It must also be in the original packaging.

Certain goods are exempt from being returned. Perishable goods such as amazake or amazake drinks cannot be returned. 

To initiate the return, include your order number and reason for return in your email.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We are unable to do exchanges.

Shipping

To return your product, please contact us at info@amazakeco.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a free-shipping promotion, you will be responsible for the return shipping.

Once you ship your item, please email us the tracking number as soon as possible. Email info@amazakeco.com.

Please send your returns to:
Amazake Company LLC,
1539 Fishburn Ave., Unit 11
Los Angels, CA 90063

Order changes or cancellations

If an order that you submit online has not yet processed and you wish to change or cancel it, please contact us immediately so we can accommodate that if possible.